E-governance began as the magic solution of timely delivery of services but could not quite accomplish the task as the broadband and optic fiber did not extend beyond urban elite. As a result, not only in India but across the world, m-governance has emerged the buzzword today. There are various reasons for m-governance to become a chief governance mechanism in delivery of services. Firstly, it has the reach that no other governance tool seems to have. It is the only way of empowering citizens against sloppy bureaucracy.

E-governance began as the magic solution of timely delivery of services but could not quite accomplish the task as the broadband and optic fiber did not extend beyond urban elite. As a result, not only in India but across the world, m-governance has emerged the buzzword today. There are various reasons for m-governance to become a chief governance mechanism in delivery of services. Firstly, it has the reach that no other governance tool seems to have. It is the only way of empowering citizens against sloppy bureaucracy.